We usually accept returns within 3 to 7 business days of their arrival at our warehouse. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used.
Our bank will reimburse you within 10 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on your payment service.
How to exchange an article ?
We are sorry to inform you that exchanges are not possible at the moment. Nevertheless, you can return the items you wish to exchange and place a new order.
I want to return a gift. How does the refund work in this case ?
If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorized to refund a different account.
JEANNE LANVIN SA - 15 rue du Faubourg Saint-Honoré - 75008 Paris - firstname.lastname@example.org - +33(01).220.127.116.11